Major banks and building societies have successfully benefited from the utilisation of Queue Management Systems from Lonsto. The head of queue systems, now seen throughout the high street, have revolutionised the way in which customers conduct their transactions, and the way in which the streamlining of services is achieved.
Today, due to competitor pressure, coupled with a justification of the profits made by banks and building societies, the requirements and demands of customers are being adhered to. This pressure has lead to banks and building societies competing with each other for the most effective way to serve with its customers. The coming years will see intense competition between high street branches as the challenge posed by internet banking elevates the intensity.
The rapid development in customer loyalty generated through a comfortable and less stressful visit through the incorporation of Lonsto queuing technology has appealed to businesses in the past and will continue to do so in the future. It is this reason that means the major high street banks and building societies will continue to cement the already long lasting relationship with Lonsto (International) Limited to improve the relationship with their own customers.
With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.
Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.
The Willesden One Stop Shop was re-located to new premises within the Willesden Library Center in May of 2001 after experiencing visitor congestion at its previous location.
Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.
Chase Farm Hospital is a district general hospital based in Enfield, north London. The hospital processes over 500000 patients each year with a significant proportion visiting the Phlebotomy department.
The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.
Lonsto helps small businesses acheive long-term Queue Solution