Case
Studies
New Zealand Embassy
At the beginning of 2005 the embassy in Haymarket street began the process of refurbishment. With the layout and design of the offices to be completely overhauled, management decided to upgrade to a system that would better compliment its surroundings.
Brent Council - Harlsden One Stop Shop
With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.
Brent Council - Kilburn One Stop Shop
Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.
Brent Council - Willesden One Stop Shop
The Willesden One Stop Shop was re-located to new premises within the Willesden Library Center in May of 2001 after experiencing visitor congestion at its previous location.
Brent Council - Town Hall One Stop Shop
Brent Council covers a large geographical area, and has six One Stop Shops located in convenient areas across the borough. Lonsto systems are used in each One Stop Shop, to varying effect.
Case
Studies
Amber Valley Borough Council
The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.
Brent Council - Harlsden One Stop Shop
With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.
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