About Lonsto
Clients and Markets

During the last 36 years, Lonsto have had the opportunity to work with a number of organisations from an array of queuing environments.

Lonsto have experienced consultants who understand the demands that are placed upon front-end services, in both public and private sectors.

We use our experience with our extensive client base to demonstrate to existing and potential clients our understanding of how Q-Technology is implemented in a number of business applications.

Our client base includes:

Public Sector

Central Government
Local Authorities
The National Health Service
Police Stations
Transport
Colleges/Universities
Chemists/Pharmacies
Doctor Surgery/Health Centres

Private Sector

Banks and Building Societies
Airports
Railways
Retail Establishments
Embassies
Supermarkets
Ticket Offices
Customer Service Desks
Bakers
Butchers
Shoe Shops
International Distributors

Testimonials

Kingsbury One Stop Shop: The sales team were very accommodating, and there was a good team effort on the part of Lonsto sales and technical teams. We were able to make ...; Mrs Pat Openibo - 6/9/2006 | Full Testimonial
Brent Town Hall One Stop Shop: The PCQMS system is the best tool I've ever had. I can see from the software on my computer in my office how many people are waiting in each ...; Mrs Veronica Williams - 6/9/2006 | Full Testimonial
Brent House One Stop Shop: The successful implementation of a queue management system (Q.M.S)â„¢ totally changed the customer services environment, resulting in ...; Ms. Cynthia Rodney - 6/9/2006 | Full Testimonial
Harlesden One Stop Shop: Soon after Lonsto'sÂ® queuing system was implemented our customers became familiar with its operation. They loved it as it organised ...; Mrs Sally Kinley - 7/9/2006 | Full Testimonial
Kilburn One Stop Shop: Today people expect a queuing system to be present in environments like ours, you have to have one. Without it there can only be disorganisation, low ...; Mr Barry Haralambous - 7/9/2006 | Full Testimonial
Willesden One Stop Shop: We're very happy with the system. There are no problems with it and we're content with what it has offered us over the years. We notice its influence ...; Mr David Lavan - 7/9/2006 | Full Testimonial
Welwyn Hatfield Council: The queue management system regulated the flow of visitors in a consistent and fair manner. With this we also now know exactly how long customers ...; Ms. Cyndy Kiernan - 16/8/2006 | Full Testimonial
Chase Farm Hospital: Our queue management system (Q.M.S)â„¢ enables our visitors to sit in peace and read a newspaper because they have a ticket which ...; Mrs Cathy Williams - 9/8/2006 | Full Testimonial
Kensington & Chelsea College: The lonsto system is absolutely great. Usually it would take 2-3 days to prepare all the processes for Enrolment. Lonsto's queue management systems ...; Mrs Sara Gabrielle - 30/8/2006 | Full Testimonial
Amber Valley Borough Council: When asked why Amber Valley chose Lonsto (International) LtdÂ® for their queue management needs, Tracey Summers replied 'because the queue ...; Mrs Tracey Summers - 19/8/2006 | Full Testimonial

Case
Studies

Brent Council - Harlsden One Stop Shop

With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.

Brent Council - Kilburn One Stop Shop

Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.

Brent Council - Willesden One Stop Shop

The Willesden One Stop Shop was re-located to new premises within the Willesden Library Center in May of 2001 after experiencing visitor congestion at its previous location.

Kensington and Chelsea College

Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.

Chase Farm Hospital

Chase Farm Hospital is a district general hospital based in Enfield, north London. The hospital processes over 500000 patients each year with a significant proportion visiting the Phlebotomy department.

Amber Valley Borough Council

The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.

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BRAND NEW QMS!

Lonsto are proud to announce the launch of the most advanced waiting in line system the in Queue Management market.

About Lonsto Clients and Markets