Questions

• We need an upgrade; do we get a concession on an upgrade?
• How do we can gather the data of our daily output through your system?
• Our ticket dispenser needs a new bracket, do you supply these?
• We want to change the volume of our audio announcer, how can we do that?
• How do we re-order batteries for our radio frequency buttons?
• We need to re-order our tickets, how do we go about this?
• How can we inform our back office staff about growing and increasing queues?
• What is your entry level ticket queue management system?
• We are interested in a queue system, but we have a very strict budget, can you still help us?
• Do you offer consultancy services for queue related problems?
• How much do Queue Management Systems cost?
• Do you provide bespoke Queue Management Systems?
• Why should I choose Lonsto?
• Is it possible to explore your products in greater detail?
• Why do I need a Queue Management System and what are the benefits of a queue system?
• What is queue management technology?
• How long it is going to take normally for installation?

We need an upgrade; do we get a concession on an upgrade?

Yes you can get concession- it’s depend on the level of upgrade you look for to find out more contact us on 020 8 882 8575 Maintenance contract is unnecessary for our equipment.

Since our technology is reliable and durable and we don’t suggest for this contract as it is waste of money to acquired one, service calls are recommended as and when required. Standard one year warranty – subject to normal usage.

Back to top

How do we can gather the data of our daily output through your system?

The PCQMS statistics package is tailored to meet all client requirements with regards to data capture through thorough consultancy. Managers are given the ability to schedule reports and retrieve reports, just select your desired report. Yes they are – however these are dependant on varying CRM applications – to find out more call us on 0208 882 8575

Reports can be tailored for a number of purposes, examples include:

• Average waiting time
• Customer flow management
• Different categories
• Employee performance
• Seasonal Trends
• Campaign analysis

You can export report files into – Microsoft Excel, Word and XML Yes you can - via networking; this is controlled by user permissions allowing for security, privacy and prevents malicious activity.

Back to top

Our ticket dispenser needs a new bracket, do you supply these?

Yes we do, kindly call us on 0208 882 8575 and we can arrange for next day delivery.

Back to top

We want to change the volume of our audio announcer, how can we do that?

For ITD and DDS, volume control knob is installed with the equipment (display panel or speech unit) this also depend on what system you have in your organization.

Back to top

How do we re-order batteries for our radio frequency buttons?

Call us on 0208 882 8575 for your enquires or orders.

Back to top

We need to re-order our tickets, how do we go about this?

Call us on 0208 882 8575, you can re-order all types of spares; just give us your establishment name and postcode.

Back to top

How can we inform our back office staff about growing and increasing queues?

We have programmable sounders – which can inform back office staff regarding increasing queues, long waiting times and strained resources.

Back to top

What is your entry level ticket queue management system?

RD90 display system: A single system copes with a single queue using a pre-printed ticket dispenser. Multiple systems can cope with multiple queues by using differently coloured pre-printed tickets and dispensers. RD90 can manage two to three queues and you can also deploy multiple displays with this system those have built in sounders to alert next customers via call forward system.

Customers are notified that it is their turn when staff members activate hard-wired or radio frequency push buttons. LED monitor push buttons can be used giving visual feedback to the operator. This is a low cost effective system coping with simple queue management needs. Separate high performance controller:

A single system can cope with a single or multi-queues. One can use a low cost pre-printed ticket dispenser or can use a ‘print on demand’ intelligent ticket dispenser. Multiple queues can be catered for on a single system. Intelligent ticket dispensers can have multi push buttons issuing tickets tailored for individual queues.

Call forward system can be achieved by RF push buttons if caller can see the display or through keypads which displays complete system to operator. Sound is available in chime and pre-recorded male and female voice versions.

Back to top

We are interested in a queue system, but we have a very strict budget, can you still help us?

Yes, we are here to help solve your problems with understanding and price flexibility. Just call us on 0208 882 8575

Back to top

Do you offer consultancy services for queue related problems?

Yes we do offer consultancy services for queue problems; today we include consulting as an integrated part of any assignment to its customers in different industry segments. Our aim to deploy modern technologies as to provide business with the best possible support and achieve added value.

Our consultancy services encourage customers to meet the challenges of a constantly changing business world. You can call us for consultancy services on 0208 882 8575

Back to top

How much do Queue Management Systems cost?

Our systems are very cost effective and are tailored to meet exact client requirements. If you are looking for prices please give us a call on 0208 882 8575

Back to top

Do you provide bespoke Queue Management Systems?

With over 36 years of expertise in the Queue Management industry, Lonsto are able to offer a full design and installation consultancy service to provide a solution for your Queue Management needs, no matter how complex it is. Contact one of our experienced professionals who are ready to discuss your requirements. We welcome your enquiry – call us on 0208 882 8575

Back to top

Why should I choose Lonsto?

We were the first to introduce Queue Management technology within the UK and have maintained our position as market leaders for the last 36 years. Having in excess of 36,000 installations in private and public sector organisations you, as our customer, can rely on our expertise, experience, product design and reliability to provide an effective solution for whatever queuing problems you may have.

Back to top

Is it possible to explore your products in greater detail?

Yes you can, call us on 0208 920 1064 to arrange for one of our representatives to come and visit you with our highly polished demonstration equipment.

Back to top

Why do I need a Queue Management System and what are the benefits of a queue system?

A Queue Management System helps organise and optimise front-end and face-to-face service delivery, whilst improving overall customer services.

The benefits derived from QMS are: Increased productivity: for example, our intelligent systems can help track customer service staff and helps identify when and where resources should be allocated Improved Motivation: Staff recognise the greater flexibility conferred by a QMS and value the additional support it makes possible Greater satisfaction: Customers appreciate a fair and equitable system that minimises the possibility of ‘queue rage’ episodes

Back to top

What is queue management technology?

Queue Management (QM) technology facilitates organisations to increase their productivity levels and front end efficiency more effectively. This also helps to meet business objectives. Users are able to measure improvements along certain parameters: service time, average waiting time and their degrees of variation, over a cyclical period.

Back to top

How long it is going to take normally for installation?

It’s all depends on different circumstances, this can be site structure, the type of queue management system, amount of equipment and type of equipment etc. If site installation is scheduled during working hours a long time is required as visitors’ can congest waiting areas where heath and safety measures become applicable.

Back to top