January 1970: Lonsto (International) Limited, was founded by Rodger Ian Dudding, a qualified Engineer. Whilst working in Sweden, he was introduced to an innovative, organised queuing concept and decided to develop the rudimentary idea into a product tailored for the UK.Lonsto commenced operations in London, NW8 and launched the company under the name “Take-a-ticket and Queue Management Systems (QMS).”
1972: Due to expansion, the company relocated to Muswell Hill, London N10.The first systems were pre-printed ticket types with electro-mechanical indicator panels.
1973: Launched electronic indicator panels.
1974: Awarded first H.M. Government (HMG) contract for supply and installation as OEM (Original Equipment Manufacturers) to Benefit Agency offices.
1974: Awarded major contract by Green Shield Trading Stamp Company (GS) to equip entire branch network of some 150 outlets with QMS.
1974: Designed and developed “Counter Position Reception Light”systems to designate counter positions –employed by HMG and GS.
1975: Further HMG contracts to supply and install as OEM to DOE, Employment Service and Inland Revenue office, PLEO offices throughout UK.
1975: Awarded first bank contract with Barclays, NatWestand Midland Banks.
1975: Awarded contracts by various Local Authorities for QMS to rating, housing departments and DHSS. Contracts also for NHS Hospitals.
1975: Awarded further contracts by banks, Co-op Societies, John Lewis Group, Clarks Shoe Group.
1976: Designed and launched LED (Light Emitting Diode) display electronic indicator panels, to supersede standard units with greater definition.
1976: Founded Lonsto Security Systems to manufactured range of anti-theft equipment. Awarded supply contracts from Local Authorities and many major retailers.
1977: Sold first QMS System to Tesco Plc for delicatessen counters. The first UK supermarket group to adopt Lonsto QMS concept was at Stevenage supermarket.
With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.
Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.
The Willesden One Stop Shop was re-located to new premises within the Willesden Library Center in May of 2001 after experiencing visitor congestion at its previous location.
Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.
Chase Farm Hospital is a district general hospital based in Enfield, north London. The hospital processes over 500000 patients each year with a significant proportion visiting the Phlebotomy department.
The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.
Lonsto are proud to announce the launch of the most advanced waiting in line system the in Queue Management market.