In an environment which is already pressurised by ever increasing visitor numbers, the demand for the streamlining of services within local authorities has never been greater.
Falling under the ambit of Gershon’s “Public Sector Efficiency Review,” in conjunction with local government budget reductions, local authorities have come under increasing pressure to enhance the level of front-end services that currently exist.
With numerous services being offered such as council tax, benefits, housing and many more, visitor numbers are naturally high and emotions tense. The need for an effective processing system for visitors is essential if efficiency and productivity is to remain high.
Lonsto (International) Limited has been at the forefront in providing local authorities with the means of successfully elevating productivity while reducing costs. Working with over 400 local authorities departments and over 200 authorities throughout the UK with an excess of 1500 installations of our systems in the new millennium, we our proud of the contribution made in such little time.
We build long term relationships with our customers, and the amount of repeat business generated is a true testament to the level of success that our systems provide within local authorities.
Brent Council covers a large geographical area, and has six One Stop Shops located in convenient areas across the borough. Lonsto systems are used in each One Stop Shop, to varying effect.
At the beginning of 2005 the embassy in Haymarket street began the process of refurbishment. With the layout and design of the offices to be completely overhauled, management decided to upgrade to a system that would better compliment its surroundings.
15 years of durability, reliability and excellent performance from an old friend....
A new upgrade to an existing Lonsto QMS system helps create a relaxed and customer friendly queuing environment.