Lonsto have provided Lincoln City Council with Queue Management Systems for a number of years and in 2010, we were invited to tender for the deployment of a brand new market leading queue management solution, CommuniQ.

 

The introduction of the CommuniQ system coupled with the use of Touch Screen Kiosk and Digital Signage Software, Lincoln City Council are able to customise the features of the Queue Management System without the need of any Queue Management Technician.

 

Our user friendly and easy to use software is integral to the long-term success of providing local authorities with a durable, flexible and economic counter service strategy whilst maintaining the required market and industry requirements.

 

Listening to our customers is a key focus in our business strategy, striving to meet the individual needs of each customer requirements whether a small, medium or large business/institution.

 
Benefits of the System include:

Lonsto have worked with the Ghana High Commission (GHC) for many years and recently were approached to upgrade the queue management system to create a professional and cohesive queue management process providing multiple services.

 

The implementation of a Touch Screen Kiosk, LCD Digital Signage, Counter LEDs and Keypads has allowed GHC to consolidate all consulate services at a single location whilst providing waiting customers with information and entertainment in relaxed waiting rooms.

 

Managers are able to view counter operations in real-time using our *brand new* managers panel software designed to help allocate resources during busy periods; the software also provides managers to generate statistical data for trends analysis ensuring that resources are in place to create a more efficient and customer friendly experience.

 

 

 

 

 

Lonsto, who celebrate their forty year anniversary this year have secured an order to supply the Houses of Parliament with a cutting edge queue management system.

 

The system will be used to manage the tours that are conducted at the Houses of Parliament. More than 250,000 visitors from around the world visit the Palace of Westminster throughout the year and staff required a system that could handle multiple queues, multiple languages and multiple time patterns. To add to the complexity the system had to be controlled by staff using a wireless laptop.

 

Lonsto provided a turnkey solution based on its CommuniQ system. The project included bespoke software development, specialist metal fabrication and on-site installation and training. Hardware included Lonsto Magnum10 controllers and NEC professional LCD screens.