Latest News
Lonsto exhibit at IRRV in Harrogate, 28th Sept - 1st Oct 2010
Lonsto exhibit at IRRV IRRV Conference and Exhibition in Harrogate, 28th September - 1st October 2010moreNewsletter Signup
Latest News
Lonsto exhibit at IRRV in Harrogate, 28th Sept - 1st Oct 2010
Lonsto exhibit at IRRV IRRV Conference and Exhibition in Harrogate, 28th September - 1st October 2010moreNewsletter Signup
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- Lonsto exhibit at IRRV in Harrogate, 28th Sept - 1st Oct 2010
Lonsto are pleased to announce that we will be demonstrating our products and services at the up and coming IRRV Conference and Exhibition in Harrogate HIC, 28th September - 1st October 2010.This represents an opportunity for our existing and prospective customers to view demonstrations of our wide range of products including the newly added range of Ticket Printers, Touch Screen and Digital Signage Solutions along with Queue Management Software, all of which offer exceptional value for money, user friendliness and long lasting durability for front end services.You will be able to find Lonsto on Stand Number 42To pre-book an appointment/demonstration please click here. Please provide us with a quick description of your requirements along with the time and date you would like the demo and we will confirm the booking by email prior to the event.
- Palace of Westminster selects Lonsto to provide Queue Management
Lonsto, who celebrate their forty year anniversary this year have secured an order to supply the Houses of Parliament with a cutting edge queue management system.The system will be used to manage the tours that are conducted at the Houses of Parliament. More than 250,000 visitors from around the world visit the Palace of Westminster throughout the year and staff required a system that could handle multiple queues, multiple languages and multiple time patterns. To add to the complexity the system had to be controlled by staff using a wireless laptop.Lonsto provided a turnkey solution based on its CommuniQ system. The project included bespoke software development, specialist metal fabrication and on-site installation and training. Hardware included Lonsto Magnum10 controllers and NEC professional LCD screens.
- The Co-operative Bank rolls out communication system
As part of an ongoing customer service initiative, The Co-operative Bank has installed the new Quail Digital wireless communication system – Q D Retail – at one of its largest, flagship locations in Balloon Street, Manchester.
The system is the first in the retail sector to have done away with the battery belt pack. It comprises lightweight headsets and keypads which allow staff - including meeters and greeters and those dealing with general enquiries in the main hall - to communicate with cashiers working behind counters, and desk based personnel.The headsets are worn by mobile staff and keypads located at workstations and cashier desks are used to activate instant messages which can go to all, or specific headset users. Counter staff can call on mobile staff for assistance and if they have to refer to a specialist can summon them to the counter to greet the customer, rather than sending the customer to the specialist.In addition the system improves efficiency because staff can be deployed as demand in the banking hall requires. The range allows staff to wear the lightweight headsets all day, even when away from the banking hall so they can be called back when needed.Robin Taylor, Head of Network for the Co-operative Bank said: “The volume of customers in the branch dictates the number of staff needed ‘front-of-house’ and with this system we can balance staff allocation much more efficiently. The headset has had a very positive reaction from employees; it enables them to go off to do other back office jobs while remaining in contact. It has made the operation more efficient and customer service has improved.”
The Quail Digital system was chosen as a result of its existing track record with Co-operative food stores, where it is used extensively throughout the UK. Taylor explained: “When we started looking for a communication system a colleague from the food store part of our business mentioned the Quail Digital system. We looked into it and it was clear it would work equally well for the banking environment too.”The Balloon street branch is one of the largest and busiest of The Co-operative Bank’s 92 location portfolio; additional branches will also be considered for the QD Retail system.Taylor said: “Large branches like Balloon Street have specific challenges due to their scale, but smaller branches with limited resources can also benefit from this system. In banks located within our food stores for example, staff have to multitask. This system would allow them the mobility to walk the shop floor talking to customers while staying in touch with colleagues behind the counter.”According to Taylor, the bank is very pleased with the system which was implemented for the purpose of improving service monitoring and advocacy scores. “It will definitely lead to productivity improvements,” he said.