Public Sector
NHS

With soaring patient numbers, coupled with deteriorating budgets, the demand for a solution to elevate patient satisfaction levels is growing progressively. Increased pressure from government advisors (Gershon and James reports), and the demand for economies of scale within the NHS has never been greater.

The challenge is being confronted, as the NHS embraces the queue theory, with its implementation being utilised to the benefit of all involved in the queuing processes. Despite the variety of services and departments within the NHS, queue management technology significantly reduces the number of contact points and increases the centralisation of the processes involved within the NHS ‘patient experience.’

For 36 years Lonsto (International) Limited has developed strong relationships with many NHS hospitals throughout the country, assisting in the elevation of front end efficiency which continues to this day. In this time Lonsto (International) Limited has implemented its entry, mid and top level systems within Phlebotomy, Pharmacies, Pathology, A&E and Haematology departments to name but a few.

It is evident due to our 1000 installations within the NHS in the past seven years (rising further if going back through the decades) that queue management technology still works and the demand for it in the modern epoch is still as high as ever before. Our years of working with the NHS has made us cherish queue management systems as a core resource in generating efficiency, productivity and patient and staff satisfaction.