PCQMS™ software ensures that statistics are gathered and analysed to improve the efficiency of front-end services. The system provides the information required to gain extra funding and to fulfil service targets.

Statistical information gathered from PCQMS™ can prove an invaluable scheduling tool. Information from PCQMS™ shows how many employees are needed during peak times, which makes scheduling an easier task.

PCQMS™ is a software system developed in-house by our technicians and programming team, to provide tailor made solutions for complex queuing scenarios.

The software can be adopted to record any statistics that may be required. Number of visitors, waiting and serving times information can be captured at the time of service provision, and can be used to create accurate reports to enable the monitoring of service times and improvement.

Standard Reports Available:

Waiting Time:

- Average per Queue
- Ticket by Ticket
- Transfer Ticket Wait Times
- Traffic Light Reports

Serving Time:

- Average per Queue
- Ticket by Ticket
- Priority vs. General Tickets
- Traffic Light Reports

Customer Arrival:

- Customer Frequency vs. Waiting Time
- Customer Frequency vs. Serving Time
- Segmenting Customer Type

Issue Type Based Reports:

- Customer Definition (New, Existing, Premium)
- Customer Number
- Ticket Number
- Queue Type
- Promotion Code

User Activity Reports:

- User Id
- Log on Time
- Branch Location and Counter Position
- Customer Served Total
- Average Serving Time
- Total number of tickets served
- Ticket by Ticket Serving Time
- Ticket Close Time and Reason
- Staff Performance Indicators