The Queuing
Process

Case
Studies

Brent Council - Harlsden One Stop Shop

With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.

Brent Council - Kilburn One Stop Shop

Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.

Brent Council - Willesden One Stop Shop

The Willesden One Stop Shop was re-located to new premises within the Willesden Library Center in May of 2001 after experiencing visitor congestion at its previous location.

Kensington and Chelsea College

Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.

Chase Farm Hospital

Chase Farm Hospital is a district general hospital based in Enfield, north London. The hospital processes over 500000 patients each year with a significant proportion visiting the Phlebotomy department.

Amber Valley Borough Council

The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.