Queue
Solutions
Waiting Environments
There are two waiting environments for queues of people within the public and retail sector.
The “Waiting in Line” Environment Known as the ‘head of queue’, the visitor joins a line of customers stood waiting, and upon reaching the front (or head) of the queue, the visitor is guided to the next available serving terminal.
The “Relaxed” Waiting Environment Visitors are invited to obtain a ticket and wait in a relaxed area with comfortable seating, often with reading material or audio-visual entertainment. This helps to relax the customer and provide a pleasant wait.
Lonsto® systems can provide solutions for both types of waiting environment. Both client requirements and queuing environments are an essential part of designing the most cost-effective queuing solution. This determines how the system will be used on a daily basis to maximise efficiency and organise queues.
The table below shows the systems that we offer in relation to queuing environments, so that you can distinguish which system might be best-suited to your organisation
Queue Environment Matrix (QEM )
Waiting in line Environment
|
Relaxed Waiting Environment |
|
Entry Level |
Q-Call |
|
Mid Level |
Q-Serve |
|
Top Level |
Q-Serve + PCQMS |
|
Case
Studies
Brent Council - Harlsden One Stop Shop
With the decentralisation of Local Authorities in the early 1990’s, councils such as Brent embraced the challenge of elevating the level of face-to-face customer services that decentralisation entailed.
Brent Council - Kilburn One Stop Shop
Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.
Brent Council - Willesden One Stop Shop
The Willesden One Stop Shop was re-located to new premises within the Willesden Library Center in May of 2001 after experiencing visitor congestion at its previous location.
Kensington and Chelsea College
Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.
Chase Farm Hospital
Chase Farm Hospital is a district general hospital based in Enfield, north London. The hospital processes over 500000 patients each year with a significant proportion visiting the Phlebotomy department.
Amber Valley Borough Council
The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.
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BRAND NEW QMS!
Lonsto are proud to announce the launch of the most advanced waiting in line system the in Queue Management market.
