Queue
Streamlining

If the organisation of queuing is improved, then so is front-end efficiency. More people are joining the correct queue without confusion, there are no queue jumping opportunities. Employees do not have angry customers who have waited in the wrong queue, or customers who have been pushed in front of. Lower input is required for higher output.

Effective change in the queue environment - inputs and outputs

Efficiency Measures of Queue Management:

When the volume of visitors is high, organisation of front end resources is imperative. Streamlining the queuing process through queue management systems provides the following benefits:

• Accuracy; providing the right service at the right time
• Responsive; the ability to adapt service to visitor demand
• Speed; the queue moves quicker because it is automated.
• Clarity; the queue process is clear so there is no confusion

An Example of Streamlining the Queuing Process with Lonsto Queue Management Systems^®

In 2004, Amber Valley Borough Council deployed top level queue management technology to automate their services, and reduce the number of customer contact points to resolve enquiries. As a result, the benefits office was transformed within eighteen months. Using queue management technology, and a statistics package to analyse performance, a five thousand document backlog was eliminated. Today, all enquiries are processed on the spot, so queues are less likely to build up.

See our case studies for further examples of our systems in action.

How the Streamlining Occurs