Brent House One Stop Shop
The successful implementation of a queue management system (Q.M.S)™ totally changed the customer services environment, resulting in customer expectations being fulfilled, and average waiting time being improved.
Ms. Cynthia Rodney
One Stop Shop Manager
Brent House One Stop Shop
8/1/2007 | Back to testimonials
Case
Studies
Brent Council - Kilburn One Stop Shop
Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.
Kensington and Chelsea College
Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.
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