Welwyn Hatfield Council
The queue management system regulated the flow of visitors in a consistent and fair manner. With this we also now know exactly how long customers are waiting and allocate additional resources to meet the demand of visitor influx. As a result of streamlining front-end process we can define and monitor performance thresholds in line with targets and good practice, all to the benefit of providing a greater customer experience.
Ms. Cyndy Kiernan
Customer Service Manager
Welwyn Hatfield Council
21/12/2006 | Back to testimonials
Case
Studies
Brent Council - Kilburn One Stop Shop
Established in 1996 the Kilburn One Stop Shop has progressively grown in the number of service users it caters for. The department moved to larger offices in 2003 to accommodate the ever growing number of customers.
Kensington and Chelsea College
Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.
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