The basic systems are designed to create fairness to the queuing order, enforcing a first to arrive, first to be seen scenario.
Basic systems allow the customer to take a ticket, removing the need to queue standing in line. Visitors can remain in the queue, seated comfortably until it is their turn to be served.
Entry level systems are found in most major supermarket delicatessen counters.
Systems are also useful for university enrolment, footwear retail, food counters and non-complex queuing environments.
Mid level solutions are comprised of technologically advanced hardware, that is capable of operating multi-service queues.
Ideal for organisations who have more than one service to offer, and where there is a high volume of visitors.
Mid level systems provide solutions for more complex queuing environments. The systems can cover a wide area, with multiple services, and multiple service points.
Systems are typically found in the NHS, local authorities, police stations and pharmacies.
Top level systems provide a total queuing and Customer Relationship Management solution for complex queuing environments.
These systems are software orientated with advanced hardware capability. The applications streamline and speed up the queuing processes.
This creates an auditable trail and produces statistics to enable the improvement of customer facing services.
Used extensively by large organisations to organise the flow of visitor traffic, and to allocate resources in response to operation trends.
Top level systems are used within the NHS, local government, and retail stores who seek to achieve operational economies of scale ( specialisation and division of labour resources).
The Queue Management Systems® Implemented in 2004 and have reaped immediate benefits derived from streamlining operations processes. Amber Valley have now fully utilised Queuing technology to provide excellent customer services and time managment.
Student numbers and a large variety of courses tend to create ‘nightmare’ scenarios for all colleges who welcome students during enrolment processes throughout the year.
Lonsto are proud to announce the launch of the most advanced waiting in line system the in Queue Management market.