Dudley Group Of Hospitals


Multi-Site Queue Management System

Lonsto have worked with the Dudley Group of Hospitals for over 20 years supplying Queue Management Systems for the Trust Outpatient Blood Departments.

Refurbishment of the Department Service Areas required Lonsto to conduct a major upgrade of a queue management system to help manage staff and patient expectations. Not only was it important to manage the patient experience and journey, the system implemented, helps managers to monitor and take real-time action for multiple locations.

Project Outline:

  • Assess current QMS and propose upgrade options to a newer improved system
  • Understand the customer and patient requirements
  • Digital Signage Display with waiting time information
  • Mini Kiosk Ticket Machine supported by wall mounted 7″ Android Tablet Devices
  • Secure Wireless Network
  • Queue System Manager Tools
  • Multi-Site Reporting with Live Manager Interface


How It Works
DGH NHS Trust Multi Site
LCD Screen Example
NHS Tablet
QMS Reporting