Middlesex University go Walk in and Appointments


Middlesex appoint Lonsto and Proretention

Middlesex University in partnership with Lonsto and Proretention have worked together to deliver a dynamic QMS and Appointment system supported by SMS.

Users are able to book appointments through Proretention and using a purpose built API connects the same information into the Lonsto QMS modules. SMS are sent to confirm the appointment with a supporting email; once arriving at the General UniHub the student is able to enter their ID number for their appointment or select one of the walk-in services on offer.

Managers are able to control the service availability on demand using a purpose built editor tool that includes service name, days of week, open and close times with override features for real-time service requirements. A complex Digital Signage solution was designed to help inform and manage visitors, supported by a visual and audio call forward; managers are able to control the information on screen via Stinova iChannel for each player.

Due to the size and complexity of the the QMS a Phase 2 build was carried out to investigate and amend the customer requirements after initial launch; we worked with the Customer Services manager and the respective faculties to understand each user requirement and the impact it would have on the management of service delivery.

Project Outline:

  • 2 x 32″ Business LED Monitors with speakers using VGA over Cat5
  • 1 x 32″ Business LED Monitors with speakers
  • Primary Server with Failover Server supported by a UPS
  • 2 x Shuttle Media Player with Stinova iChannel
  • 2 x 19″ Full HD Kiosk with Integrated Ticket Printer
  • 8 x Walk-in Software Keypads
  • 17 x Appointment and Walk-In Keypads
  • Fast Track Service Manager
  • QMS Manager Tools
  • Manager PC with Live Manager Panel and Reporting Tools
How It Works
Middlesex University System Schematic
Middlesex University Flow Chart
Kiosk Welcome Screen