Step 1: Appointment
Customers use the website to book appointments.
This can be done using a smartphone, Tablet, Laptop and Desktop PC.
Step 2: Notification
Once the customer has booked their appointment they will receive an email and SMS confirmation.
Step 3: Check In
When the customer arrives for their appointment, they can check in using two methods:
Using a QR Code which can be sent to their mobile device.
Using location services
When the customer turns up for their appointment they can go onto the website and click on the option ‘I have arrived for my appointment’, The customer needs their location settings turned on, and if it is turned on then they will be checked in for their appointment.
Step 4: Waiting Area
Customer waits for their name or ticket number to be called.
Step 5: Customer Call Forward
The desk clerk will be able to call forward the customers using either:
A PC Keypad, if they are using a desktop pc.
A tablet keypad, if using a tablet device.
When the clerk calls forward the customer the digital signage player will flash with the persons name and which desk they should go to.
The Digital Signage Player also shows the number of different queues with information like:
Number of people in queue
Average waiting time
Next 5 tickets in queue
Step 6: Customer arriving
The customer arrives at the desk and discusses the customers business